Reference

Your Rights and Our Policy Commitments

duar77 operates under a clear set of legal terms that govern how your account, transactions via DANA, OVO, or GoPay, and personal data are handled. Access to our services depends on local law and is available only where eligible under your region's regulations.

Account PolicyData & PrivacyDANA / OVO / GoPay TermsJurisdiction ClauseContact & Dispute Path
duar77 Your Rights and Our Policy Commitments
ACCOUNT SECURITY

How We Protect Your Data and Account

Security and data integrity are not optional extras — they are built into every account action, from first deposit to withdrawal verification. We use SSL encryption across all connections, and your e-wallet details (DANA, OVO, GoPay) are never stored in plain text on our servers. Here is how we handle the areas that matter most to your account.

Data Retention We retain your account and transaction records for the period required by applicable law. You may request a summary of your stored data by contacting support via live chat or email.
Cookie Policy Our site uses functional and analytics cookies to keep your session active and measure page performance. You can adjust cookie preferences via your browser settings at any time.
Account Access Control Login is secured by OTP verification sent to your registered mobile number. If you suspect unauthorised access, use the account lock option in Settings immediately.
Requesting Changes or Deletion To update personal details or request account deletion, contact support with your registered e-wallet number. We process verified requests within the timeframe set by local data law.
CONTACT PATHS

Reach Us About Any Legal or Policy Question

If you have a question about these terms, your account data, or a transaction dispute involving DANA, OVO, or GoPay, our support team can be reached through live chat, email, or the in-account help centre. We aim to respond to policy-related queries within one business day.

Team online

Live Chat

Open the chat icon from your account dashboard. Policy and account-access questions are handled by our Indonesia support team, available around the clock.

Email Support

Send your query to our support address shown in your account settings. Include your registered e-wallet (DANA, OVO, or GoPay) and a brief description of the issue.

In-Account Help Centre

Log in, go to Settings, and select Help. The help centre lists common policy topics including data requests, account suspension queries, and payment dispute steps.

Common Questions About Our Legal Terms

These are the questions we receive most often about account rights, data handling, and how our legal terms apply to your use of duar77. If your question is not here, live chat is the fastest path to a direct answer.

Access depends on the laws of your local region. You are responsible for confirming that using online gaming services is permitted where you are located before opening an account.

We store your registration details, e-wallet identifiers (DANA, OVO, or GoPay), and transaction history. This data is retained only for as long as required by applicable law.

Contact our support team via live chat or email. Include your registered mobile number and the e-wallet linked to your account. We process data access requests in line with local regulations.

Yes. Submit a deletion request through support with identity verification. Once confirmed, your account is closed and personal data removed within the period required by applicable data law.

Raise the dispute with our support team first, providing the transaction reference and your e-wallet number. We review the record before any escalation to the wallet provider is needed.

Use the in-account Help Centre or email support directly. Policy concerns are reviewed by our compliance team, and we will respond within one business day with a case reference.