Reference

What You Agree To When You Use duar77

These terms set out the rules that apply to your account, your transactions through DANA, OVO, or GoPay, and your access to every part of the lobby.

Account eligibility appliesDANA, OVO, GoPay coveredJurisdiction-dependent accessAccount holder responsibilityUpdates notified via account
duar77 What You Agree To When You Use duar77
ACCOUNT SECURITY

How We Protect Your Account and Data

Your account data and transaction history are stored with encryption in place. We do not share your personal details with third parties outside of what is required to process your DANA, OVO, or GoPay transactions and to meet any applicable legal obligations in Indonesia. You can request a copy of the data we hold on your account, ask us to correct inaccurate records, or request account closure by contacting support through the channels listed above.

Data Handling

Account data is encrypted at rest and in transit. We retain transaction records for the period required under applicable Indonesian regulations, then delete them on schedule.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. No advertising cookies are placed without your consent.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account.

Data Requests

To access, correct, or delete your account data, submit a request through the account message centre. We aim to respond within the timeframe required by applicable local law.

CONTACT & QUERIES

Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a concern about your account, our support team handles terms-related queries around the clock. Reach us through live chat, email, or your account message centre — we aim to respond to terms and account queries within one business day.

Live Chat Open the chat widget from any page in your account. Available around the clock for terms clarifications and account-access questions.
Email Support Send your query to our support address listed in your account settings. Include your account ID so we can locate your record quickly.
Account Message Centre Log in and use the internal message centre for formal terms-related requests. Responses are tracked and stored against your account history.

Common Questions About These Terms

Below are the questions we hear most often about how these terms work in practice — covering your rights, your account, and how to get in touch if something needs to change.

Access depends on local law and is available in regions where it is permitted. Check that your location falls within an eligible area before opening an account.

We notify you through your registered account before any change takes effect. Continuing to use the account after that notice counts as your acceptance of the updated terms.

Yes. Every deposit and withdrawal processed through DANA, OVO, or GoPay is governed by these terms. Transaction records are visible in your account history at any time.

Submit a data-access request through the account message centre. Include your account ID and the specific records you need. We aim to respond within the period required by local law.

Contact support immediately via live chat or email. We can freeze your account while we investigate. OTP verification on login is your first line of defence against unauthorised access.

No. Your account is personal and non-transferable under these terms. Sharing credentials or allowing third-party operation may result in suspension pending a review.